Insurance Claims & Enquiries

Personal Accident Claims and Enquiries

Accident and Health International (AHI) is the Underwriter for the Bushwalking Australia Personal Accident policy.  Enquiries concerning this policy should be directed to AHI on 02 9251 8700 quoting Policy Number 0012117.  

Claims should be submitted as soon as possible following an incident, by completing the pdfPersonal Injury Claim Form785.75 KB  and submitting it to the insurer, Accident and Health International (details are on the claim form).  In the case of major claims (i.e. serious injury or death) please also email the Bushwalking Australia insurance manager at

Service Levels

The following service levels apply to the Personal Accident Policy. Should any Bushwalking Australia member have any complaints concerning the service provided, please contact Bushwalking Australia using the email address below.

  • All enquiries acknowledged within 1 business day
  • 80% of enquiries answered within 3 business days
  • 100% of enquiries answered within 10 business days


All other enquiries should be directed to Bushwalking Australia.


Public Liabilty and Associations Liability Claims and Enquiries

All enquiries, and any potential claims under these policies should be directed to the Bushwalking Australia Incurance Contract Manager at

Frequently Asked Questions

The FAQs are provided to assist member clubs gain a better understanding of the insurance arrangements organised on their behalf by Bushwalking Australia (BA).  Additional questions will be added over time and suggestions for topics to be covered are welcome at any time by emailing Bushwalking Australia at 

pdfInsurance_FAQs511.02 KB (Updated 5-9-2023)