Insurance Claims & Enquiries

Insurance Broker

Bushwalking Australia appointed Jardine Lloyd Thompson Sport, a specialist division of Jardine Lloyd Thompson Group (JLT) as the insurance broker to manage the insurance arrangements (referred to as risk protection program by JLT) for member organisations i.e. affiliated clubs and state peak bodies, for a period of five years commencing 1 July 2016.  JLT assumed responsibility from that date for all Bushwalking Australia insurance matters, including enquires and claims, both new and existing.  The appointment of JLT did not change our underwriters/insurers.


All enquiries concerning insurance matters should be directed to JLT Sport by phoning 1300 574 980 or emailing  


Claims should be submitted as soon as possible following an incident, by completing the pdfPersonal Injury Claim form116.84 KB and submitting it to the insurer, Accident and Health International (details are on the claim form).  In the case of major claims (i.e. serious injury or death) please also email the Bushwalking Australia insurance manager at

Service Levels

Under the arrangements entered into with JLT, the following service levels apply. Should any Bushwalking Australia member have any complaints concerning the service provided, please contact Bushwalking Australia using the email address below.

  • All enquiries acknowledged within 1 business day
  • 80% of enquiries answered within 3 business days
  • 100% of enquiries answered within 10 business days


All other enquiries should be directed to Bushwalking Australia.

Frequently Asked Questions

The FAQs are provided to assist member clubs gain a better understanding of the insurance arrangements organised on their behalf by Bushwalking Australia (BA).  Additional questions will be added over time and suggestions for topics to be covered are welcome at any time by emailing Bushwalking Australia at 

pdfInsurance_FAQs511.02 KB (Updated 2-7-2016)